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Return and Refund Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at ritz.infoo@gmail.com. Please note that returns must be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

For any return-related questions, feel free to reach out to ritz.infoo@gmail.com.

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Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

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Exceptions / Non-returnable Items
Certain types of items cannot be returned, such as:

• Perishable goods (e.g., food, flowers, or plants)

• Custom products (e.g., special orders or personalized items)

• Personal care goods (e.g., beauty products)

• Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale items or gift cards.
Please contact us if you have questions about your specific item.

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Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

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Refunds
Once we’ve received and inspected your return, we’ll notify you of the approval status. If approved, your refund will be processed directly to your original payment method within 7 business days.
Please note that your bank or credit card company may take additional time to post the refund.

If more than 10 business days have passed since your return was approved and you haven’t received your refund, please contact us at ritz.infoo@gmail.com.